Key Features
IPsmarx SIP-Based Hotline Solution includes the following features:
Advanced IVR Menu
IPsmarx SIP Based Hotline Platform comes equipped with standard and advanced IVR messages. The administrator has the option to have the IVR announce time remaining in hours and minutes or only in minutes. The IVR can announce account balance, an option to redial the last number dialed and it can ask the user if they wish to make the card Pin-less upon next use. The IVR also gives the option to enable or disable ANI (Pin-less). With the purchase of the Recharge through IVR module, the IVR can also prompt the end user to recharge the card over the phone. With the purchase of the Speed Dial add-on module, the IVR will also prompt the end user to define, review, or change their speed dial numbers. Note that the Flexible IVR add-on module can also be added to the platform in order to create custom welcome messages.
User Friendly Dialing Plan
Because there is no gateway configuration necessary the dialing plan and carriers can be managed through one user friendly web interface - no Quintum or Cisco certification necessary!
Online Call Monitoring Tool
With this tool, administrators can view the number of users online along with some additional information regarding their activity.
Web-based GUI
IPsmarx billing platform is web-based, allowing administrators to log in from anywhere they have internet access in order to manage their system.
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Online Backup System
This tool allows administrators to backup their database online. Using a link, their file will be available to save on a local hard drive, simplifying database restoration if needed.
Toll Free & Local Access Number Management
Defining toll free and local access numbers with various IVR options is easy with this feature. IPsmarx gives the flexibility to define the following options for each access number: Announce Time Announce Balance Announce both Time and Balance No Announcement Charge Additional Per Minute Rate Add an Extra Charge Per Call Activate/Deactivate the Access Number
DID Provider Management
Manage multiple DID providers with IP based authentication and SIP support. This tool enables management of DID providers with multiple IP addresses. Administrators have the option to enable or disable accounts as necessary.
Grace & Surcharge Time Support
Administrators have the option to define a grace period for which there is no cost for hanging up a call during the predetermined timeframe. They can also set up surcharge fees after a specified time is reached.
Rounding Support
Minimum connection time and minute rounding are supported by IPsmarx SIP based Hotline Platform. Administrators can define their own rounding parameters, such as 30/6 or 60/60.
Email Notification System
Administrators have the flexibility to create their own customized email template and settings in order to notify their end users of low balance. When an end user's balance goes below a predefined threshold amount, the IPsmarx system will automatically send them an email alert as specified by the administrator. Emails can also be sent after registration on the website and when the usage limit has been reached. Note: This is only available with the addition of the Home Service add-on module.
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User Group Definition Tool
This tool allows administrators to group end users and define various billing parameters for each group such as:
Validity Days & Expiration Date
- Administrators can define the amount of days a calling card will be valid for after the first use.
- An Expiration date can be set as the date service will end, regardless of end user usage.
Maintenance Period & Fee
- The number of days in a maintenance period and fee that will be charged after each maintenance period can be defined.
- Administrators also have the option to stop charging maintenance fees after a maximum maintenance fee is reached.
Monthly Fee
- A flat monthly fee can be charged to calling card and/or home service users.
End users who sign up online can also be defined as a group in order to apply specific fees to them.
Customer Service Tools
Customer service is made easy with pre-defined access for customer service agents. Administrators determine the reports their customer service agents will have access to. From this access, agents can refund calls in any dollar amount, up to the cost of the call. For security measures, a call cannot be refunded more than the cost of the call. and status.
Unlimited PIN Generation
There is no limit to the number of PINs that can be generated. This feature also enables you to activate PINs in batches. For example, you can activate 50 PINs or 50,000 PINs at a time. You can also deactivate PINs as a way to safeguard your business.
Flexible PIN Definition
End users can define their own shortened PIN or vanity PIN number, making international calling convenient. Note: This is only available with the addition of the PINless add-on module.
Manage Users / Define User Level Access
With this feature you can support multiple users with different levels of access, enabling you to seamlessly manage administrators, supervisors and customer service users.
Import/Export Capabilities
IPsmarx solutions are compatible with Microsoft Excel. For all available reports in the IPsmarx Hotline platform, there is an export section that allows you to save reports in an Excel file and export them to your desktop. You can also create and manipulate files in Excel and then import them back into the application.
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Enhanced VoIP Billing
IPsmarx enhanced billing features include the capability to create different rates for each country and city, generate dedicated rates-per-service, and differentiate rates for prepaid and postpaid customers. Administrators can define tax and set usage limits.
Flexible Rate Management & Advanced Charges
Once a rate is defined for each country and city, you can set up different rounding and free-time for each individual route. Even within one selling package, clients are capable of setting up different surcharge fees, surcharge times, and rounding charges for their customers. Rates may also be setup for specific days and hours. For example, special rates could be set up for weekends or holidays.
Advanced charges, such as surcharge and connection fees, can be applied to the Hotline services. This feature also enables scheduled maintenance periods and maintenance fees for each individual service.
Generally, charges are "after-call" charges. This means that the charge amount will be deducted from the client's account when the call is terminated. In this scenario, if the client were to use the entire balance, the account deduction would go negative. The IPsmarx Hotline Solution allows for defining upfront charges. In this scenario, the system will deduct the charges before the call is connected.
Centralized Administration
This feature allows all administrative and management tasks to be performed through a web portal. You can use your own dedicated web portal to check ASR (Average Success Rate), ACD (Average Call Duration), and CDR (Call Detail Record) Reports.
Validity Date Support
This feature enables administrators to set an expiration date for their calling cards so that after the pre-determined date a card will not longer be valid.
Unlimited Carriers, Multiple Carrier, & Fail-Over
This feature allows for an unlimited number of carriers and enables the carriers to be prioritized. For example, if the call fails on the first attempt, the system will automatically forward the call to the 2nd available carrier and continue until the call is connected. This feature also offers the capability to define a specific destination to be terminated by one dedicated carrier.
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Carrier Grade Reliability & Compatibility
The IPsmarx Hotline Solution is compatible with end-point carriers that support IP-based (SIP & H323) or TDM (Time-Division Multiplexing). The IPsmarx solution requires a VoIP gateway to connect with TDM.
Real-time Monitoring and System Alerts
Monitor your business in real-time by using IPsmarx Hotline platform to check the status of all activity at any given time. This feature shows where calls are coming from, which accounts are calling, and the destination of the calls. Additionally, the application shows the terminating carrier. This information provides a complete view of live traffic and status.
Comprehensive Reporting
The IPsmarx Hotline Solution provides a wide variety of comprehensive reports including:
- CDR (Call Detail Record) - A complete report that includes PIN, Service, Country, City, Duration (minutes), Final Duration (minutes after rounding), Rate, and Total Cost of each call.
- ASR (Average Success Ratio) - A Quality of Service Based report that shows the average success rate for calls to all or one particular destination or carrier.
- Customer Reports - This report allows you to view your customers' balance and view suspended customers.
- Advanced Reports -Segment by rate plan, country, city and date to view specific data. Hotline Reports - Using this feature, you can check cards used, expired cards, and active cards.
High-Level Codec & Protocol Compatibility
The IPsmarx Hotline Solution is compatible with all available codecs supported by the VoIP gateway (G723, G729, G726, & G711). It also supports codec negotiations and is capable of selecting different codecs for different carriers. IPsmarx solutions also support both SIP and H323 protocols.
Manage Access Numbers
This option allows you to apply settings to be enabled or disabled per access number. For example, you can define DID selling rate per minute, extra charge per call, multi session, announcement, balance announcement, Pin-less feature, IVR language.
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