Add-On Modules
IPsmarx Add-On Modules are optional features you may choose to add when customizing your VoIP Calling Card Platform Solution. These modules can be easily installed with no down-time.
Callback Account Management Module
Allow your customers to create an account with you so they can pre or postpay for their usage. They can check their usage report and recharge their account at any time. They will have a local access number to dial when they want to make long distance calls and will never have to enter a PIN because the module has ANI recognition. IPsmarx billing for Residential/Business services provides you a complete toolkit to manage billing, customer and call information related to both prepaid and postpaid service options.
Features include:
- Invoicing for postpaid and prepaid customers
- Optional additional fees such as surcharge or connection fee.
- Online Customer Registration (With the purchase of the E-store Module)
Reseller Management
With the IPsmarx Unified Reseller Management modules, Administrators can sign up resellers to promote any of their VoIP services. Administrators can define their own reseller program and set permissions, such as sharing or limiting access to the different services they can offer, re-assigning customers to different resellers and allowing resellers to add funds to customers' accounts. There are four types of reseller modules available within the IPsmarx platform, allowing Administrators the flexibility to define their own unique reseller program.
Usage Based Reseller Module
A Usage Based Reseller will get compensated through a commission structure set up by the Administrator. This commission can be based on a percentage or a flat rate or both and the commission can be based on long distance calls as they are placed or at the end of the monthly bill. The Usage Based reseller will be able to login to their own interface to manage their customer accounts, but they can only use the service selling rates assigned to them by the Administrator when registering a new account. Reports like CDR, Commission and Balance report can be also available to them if the Administrator has allowed it. If the Administrator allows it, resellers will be able to see and manage each other’s customer accounts. Resellers can also sign up their own subagents.
Payment Based Reseller Module
A Payment Based Reseller will receive compensation through commission set up by the Administrator. This commission can be based on a percentage or a flat rate or both and will be applied as soon as the reseller’s customers add money to their account balance. The Payment Based Reseller will be able to login to their own interface to manage their customer accounts; they can only use the service selling rates assigned to them by the Administrator when registering a new account. Reports like CDR, Commission and Balance report can be also available to them if the Administrator has allowed it. If Administrator allows it, his resellers will be able to see and manage each other’s customers’ accounts. Resellers can also sign up their own subagents.
White Label Reseller Module
Using this module, Rate Based Resellers (white label resellers) have the flexibility to define selling rates for their customers and agents, and their agents are able to define their own selling rates for their customers. This module allows the reseller to set up their own selling rates based on predefined buying rates. The Rate Based Reseller will be able to login to their own interface to manage their customer accounts and create their own service selling rates. Reports, such as CDR, ASR, ACD and Customer Report are also available to them as well as invoicing (as long as the Administrator has this feature enabled). This type of reseller traditionally has their own brand, company name, and logo that is displayed on their own website.
Pinless Reseller Module
The Pinless Reseller module is available to compliment the Payment Based Reseller module. Resellers can utilize this module to sign up customer accounts or recharge customer’s account balance by just retrieving a customer’s phone number and the number they registered will be automatically assigned to the pinless feature. The pinless reseller module offers the advantage of faster registration for when resellers are located in a fast paced customer service environment, such as a convenience or grocery store. The Administrator will have access to the Pinless recharge report for details about total amount recharged per pinless reseller, profit and other information.
Reseller E-store
This feature enables your resellers to have their own branded website. They can display their own logo and their customers can use this complete E-commerce solution to sign up and pay for their services.
IPsmarx IVR-Switch Module
The IPsmarx IVR Module allows you to enable IVR-Switch for your postpaid or prepaid customers. Using this module, the system will announce the virtual call time, however the real time of the call duration may be different because it will be based on the percentage you have set for minute shrinking. This concept is also referred to as 'minute shrinking'. You can set up the IVR percentage for each destination. For example, if your percentage for a destination "A" is setup at 80%, the call will be disconnected when 80% of announced time is used.
Flexible Welcome Message
This module allows you to customize your own IVR messages and import them in to the system using a .wav or .mp3 file.
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IPsmarx E-Store Module
The IPsmarx E-store module is an E-Commerce Solution that is fully integrated with our billing platform. Configuration with a supported merchant account is also included in this module. Using the E-store, you can offer fully automated sign up and online payment for your customers as well as a user portal with access to payment history, call detail records, and account recharge. Design of the front end of the E-store (your homepage) can be fully customized to your company and brand by a certified web designer.
Speed Dial Module
With this feature, your Home Service customers can set up a favorite list, similar to an address book, to make calling their friends quick and easy. You must have the Home Service module to support this feature.
Redundancy
The IPsmarx Calling Card Solution uses MySQL as its database. If you require a redundant platform, IPsmarx engineers will design and implement a failover/replication structure for your database. This will require the purchase of an additional service to act as your secondary database in the event of a power outage or other natural disaster.
To learn more about the importance of having redundancy for your system, WATCH these videos.
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Auto Recharge/Recurring Billing Module
This module allows your clients to save their credit card information online so when their balance gets low, their Home Service account is automatically recharged. **Note that you should always check with you local authorities regarding credit card procedures. Please consult with your Account Manager for supported payment gateways. This feature is available in the US, Canada, and UK.
Retail Store Agent Recharge Through IVR
This unique feature allows your agents and resellers to recharge PINless accounts in person, at retail locations. In conjunction with the PINless Reseller Module, this feature gives agents and resellers the ability to recharge PINless accounts over the phone, through the IVR (Interactive Voice Response.) For agents who work in retail locations without access to a computer, recharging over the phone is a convenient way to offer PINless service to their customers. The sign up process can also be handled over the phone. WATCH this video to see how the feature works.
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Recharge through IVR
For those customers who prefer to recharge their home service account over the phone - you can allow them to recharge through the IVR (Interactive Voice Response) system using this module. *Note that you should always check current regulations for charging credit cards before implementing this module. Please consult with your Account Manager for supported payment gateways. This feature is available in the US, Canada, and UK.
Least Cost Routing
Least Cost Routing is a tool that ensures your calls will go to the lowest cost carrier in your end point carrier list. Through this module you can run LCR and the system will automatically create a Dial plan for your call routing.
Package Billing
With this feature, carriers can create monthly calling plans and define unlimited minutes or a determined amount of free minutes to specific pre-defined destinations. For example, a carrier may offer a flat fee for a specific number of ports per month.
H323 Support Module
For end point carriers who support H323 only, this module can be added to the softswitch to allow interconnection. The correct port for each protocol can be assigned automatically. This can also be changed manually to any port requested by the end point carrier. Fast start capability is another benefit of this feature. SIP and H323 protocol conversion is supported as well.
Additional IVR Languages
The IPsmarx SIP Based Calling Card Platform comes equipped with American English IVR messages. Additional IVR messages are available in the following languages:
- Albanian
- Arabic
- British English
- Cantonese
- Farsi
- French
- German
- Greek
- Korean
- Mandarin
- Russian
- Spanish
- Vietnamese
Marketing Tools
Whether it’s creating a new service offering, or implementing a new marketing campaign, the IPsmarx solution streamlines the process, allowing your team to focus on marketing strategy instead of lengthy technical implementation. Our suite of integrated marketing tools empowers your marketing team to create promotions, loyalty & referral programs, service & rate packages, manage email campaigns, offer gift cards, and update your website with the latest news and promotional information – all with just the click of a mouse.
Bonus Points
This application enables your marketing team to define a point system to encourage customer loyalty. For example, they may define that for every $100 spent, customers can receive 5 bonus points that can redeemed for free minutes, similar to frequent flier miles.
Referral Program Management
To encourage customer referrals, this application allows you to reward your customers for referring friends to sign up for this service. Customers who refer friends are eligible to receive a pre-determined number of bonus points that they may redeem for your products and services.
Message Board
Your Marketing Team can easily display messages to various customer groups on the customer web portal, making it easy for your customers to find out about your latest news and promotions.
Promotion Discount Tool
In conjunction with the IPsmarx E-store, this tool allows you to create competitive ways to position your services, while adding value to your customer’s purchase and driving your online sales. Using this tool, you can create a coupon or a discount equivalent to a dollar value or percentage and asign the coupon or discount to the online services you would like to offer to your customers.
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Gift Card Solution
Creating and managing gift cards is easy with our Gift Card Solution. Your customers are also able to redeem gift cards online through our E-Commerce Solution.
Trouble Ticketing System
Our robust ticketing system enables you to manage customer service and support within the IPsmarx platform without the need for a 3rd party application. Your customers can open tickets that can be assigned to various layers (technical support, customer service, sales, etc.) Resellers and agents are also able to open tickets.
Internally, your organization can manage ticket resolution and escalation and also define answers to common questions and email responses that can be saved as templates for efficient response management.
Multi-Dial Plan Module
With the Multi-Dial plan feature, you can have multiple dial plans that are each assigned to a particular service you offer. For example, you could offer two different tiers of VoIP service - a “Premium” quality service and a “Regular” quality service. Each route is able to offer different qualities, yet remain part of the same overall dial plan. This could also be used when testing new carriers, ensuring live traffic routes are uninterrupted.
Disconnect Fee Module
The Disconnect Fee Module can be programmed to trigger the system to charge a fee that is calculated on a percentage amount based on the length of connection. The fee is applied once a call is disconnected to tally the total duration of the call. If the call lasted less time than the pre-sent disconnection time, this fee is not applied.
Step Billing Module
Step Billing allows administrators to set up rates that can be increased twice during a call and is configured per code within a selling table based on time and percentage. In order for the step billing to apply, the call duration needs to surpass the step time previously configured.
Top Up Module
This module allows end users to add funds to the balance on their prepaid calling card at their convenience. This module allows end users to add funds to the balance on their prepaid calling card at their convenience. They can add funds via the phone or in person. This module recognizes pin-less users and any saved information on their account (eg. Speed Dial) so they don’t have to re-enter this information when they top up. End users can continue to use their calling card with original PIN and top up whenever needed.
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