Administrators have access to the call monitor to view live calls any time. IPsmarx’ monitoring tool displays the name of the caller, call destination, type of service, rate, call duration, available talk time, codec being used, and any other information relevant to the call.
Automatic Email Notifications
Using this feature, administrators can customize email messages to be automatically sent to their customers. For example, a Pre-paid Direct DID customer trigger limit can be created to inform the client when their balance goes below a certain threshold amount.
Integrated RADIUS-based Billing
Our internal RADIUS server for AAA (Accounting, Authorization, and Authentication) procedures guarantees optimal performance and outstanding billing functionality. This feature is compliant with RFC-2865 industry standard.
Unified Customer Management
By taking advantage of Unified Customer Management, carriers can offer any other VoIP service supported by IPsmarx, such as IP phone service, calling card, or IP-PBX using the same billing solution and management interface. End users can sign up for any of the services offered using one web interface, and receive one bill for their usage of various services. Administrators and End Users can also set usage limits for each service. For example, they can set one usage limit for calling card and another for wholesale. Note: Service Providers must have appropriate IPsmarx add-on modules to offer additional services.
Minute Rounding & Fee Definition
Using this feature, administrators can establish optional extra fees and minute rounding. For example, with a 30 by 6 resolution, the caller will be charged for the first 30 seconds regardless of the talk time. In this scenario, after the first 30 seconds, the caller will be charged in 6 second increments. Administrators can also define fees, such as maintenance or connection fees.
SIP & H323 Carrier Support
Our softswitch supports both SIP and H323 protocols, allowing carriers to interconnect with providers and customers regardless of their call control protocol. The correct port for each protocol can be assigned automatically. This can also be changed manually to any port requested by the end point carrier. Our H323 module supports Fast Start capability. Note: H323 support must be added to the softswitch as an add-on module.
Advanced Taxation System
With the IPsmarx softswitch solution, a third party taxation company is not required. All taxation can be managed in the same management interface. Administrators have the ability to establish multiple tax profiles and manage various taxes.
Instant SIP & H323 Protocol Conversion
This feature enables the softswitch to link calls between VoIP providers using incompatible protocols. The softswitch views the incoming protocol being used and looks at the outgoing protocol being requested and then changes the protocols required without any disruption of call quality. Note: H323 support must be added to the softswitch as an add-on module.
Complete Codec Support
To increase interconnection opportunities for VoIP carriers, the IPsmarx softswitch supports all major codecs including G729, G723, G711a, G711u, h364, and h364 in pass-thru mode and via codec negotiation. The IPsmarx platform also supports DTMF according to RFC2833. Since IPsmarx platform supports codec negotiatioan , there is no need for any codec settings at the client or carrier side and this feature makes IPsmarx platform even easier to manage.
Priority Based Routing
This feature allows Carriers to define a priority for each entity in the dialing plan and IPsmarx routing engine will follow these priorities every time that it wants to send a call to an end-point carrier.
Unlimited End-Point Carrier Support
The IPsmarx softswitch allows administrators to define an unlimited number of end-point carriers in order to take advantage of the best price and quality the market has to offer. Fail-over is also included in the softswitch package to ensure that our carrier clients have the most reliable service offering.
Data Encryption for Critical Data Storage
Administrators and end users can rest assured that critical data will be encrypted using complex encrypting methods such as RSA and MD-5.
Online Back Up Tool
This feature allows administrators to make an online backup from the entire database and save it on an internal or external hard disk.
The IPsmarx Application Manager offers the convenience of system updates, while allowing the flexibility of re-boot by component, resulting in streamlined system management and reduced cost of ownership.
Enhanced Customer Management
Administrators not only have the ability to define a custom level of access for their customer service representatives, they can also offer an interactive field for employees to add notes for each customer to streamline the customer service process.
Multiple Levels of Access
This feature allows multiple users to be logged in to the softswitch management interface at the same time with different levels of access. This enables carriers to establish customized levels of access to the softswitch interface. Reports and permissions can be allowed or restricted at the administrator’s discretion.
Flexible CDR Reporting
The CDR, Call Detail Record, is an enhanced reporting tool which enables carriers to view call details, cost, profit, and duration of each call. This report is available per carrier or per customer.
Flexible ASR Report
The ASR, Average Success Rate, enables carriers to evaluate the quality of their termination providers. The report measures call duration based on carriers, destination, and more. A percentage of the calls being terminated by the system can also be generated, which will aid in determining the quality of end-point carriers.
Flexible ACD Report
The ACD, Average Call Duration, report measures call duration based on carriers or destinations. This produces a report indicating how long callers are on the phone and generates a time value to measure the quality of end-point carriers.