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  • All-in-One CallBack System for Service Providers

    Innovative Solution Enables Service Providers to Reach Customers in Areas Where VoIP Is Restricted

    CallBack System

    The IPsmarx CallBack System is an all-in-one solution that enables service providers to offer cost-effective international calling services even in regions where VoIP is difficult to deploy due to technical or regulatory challenges, such as Africa and the Middle East.

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    Deliver Service Even in Regions Where VoIP Is Difficult to Deploy

    The IPsmarx CallBack system enables customers to use your VoIP service in regions where VoIP services are otherwise difficult to access. Here’s how it works:

    1. The customer calls into the system.
    2. The system receives the call, disconnects the call then calls the customer back.
    3. The customer then calls the destination number.

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    Three Easy Ways Customers Can Use CallBack

    The IPsmarx CallBack System provides three convenient ways in which customers can access your service:

    1. PIN CallBack
    2. PINless CallBack
    3. Web CallBack

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    No Need to Install Costly Hardware in Home Country

    The IPsmarx CallBack Solution can be securely hosted in colocation/data-center facilities in North America or Europe. There is no need to install costly hardware in the countries to which you are delivering service.

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    All-in-One Solution: Integrated Billing, Call Management and More

    The IPsmarx CallBack System gives you everything you need to deliver, manage and bill for competitive international calling services in a single platform, which is easily managed from a user-friendly web interface.

    Client Management
    Call Management
    Integrated Billing
    Call Monitoring and Reporting Tools

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    Core Features

    The IPsmarx CallBack System includes all of the following features.

    PIN Management

    Flexible PIN Definition
    PIN Validity Date Support
    Unlimited PIN Generation

    Customer Experience

    Advanced IVR Menu
    ANI Support
    PIN Support
    Web Support

    Call Management

    Easy Dialing Plan
    Unlimited Multiple Carrier Support
    Unlimited Multiple DID Support
    Carrier Failover Support
    Toll Free & Local Access Numbers

    Billing

    Surcharge Time Support
    Rounding Charge Support
    Recurrent Fee Support
    Per Customer Group Billing
    Per Access Number Billing
    Per Service Billing
    Per Route Billing
    Flexible Post/Pre Paid Rate Management

    System Management

    Carrier Grade Reliability & Compatibility
    Centralized Web Based Administration
    Centralized Web Based Administration
    Customer Service Agent Management
    Email Notification System
    Flexible Customer Group Definition
    High-Level Codec & Protocol Compatibility
    Import/Export Capabilities
    Multiple Levels of User Access
    Online Backup System

    Monitoring and Reporting

    ACD (Average Call Duration)
    ASR (Average Success Ratio)
    Calling Card Reports
    CDR (Call Detail Record)
    Country/City Reports
    Customer Reports
    Real-Time Monitoring Tool
    Security Logs
    Unsafe Account Monitoring
    Usage Report

    CallBack Case Study

    The IPsmarx CallBack System enables VoIP and prepaid service provider Salim Chammas to do business in Lebanon where VoIP is restricted.

    Download Case Study
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    Custom Features

    Choose from the following features to customize a bundle tailored to your business model.

     Customer Experience

    Additional IVR Languages
    Custom Welcome IVR
    Mobile Top Up
    Mobile Top Up Through IVR
    Recharge Through IVR
    Sign Up Through IVR
    SMS Notifications
    Speed Dial
    Transfer Card Balance

      Call Management

    DID Forwarding
    DID2IP
    Direct DID
    Hunt-Stop & Route Suspension
    IP Video Support
    Least Cost Routing (LCR)
    Multi-Dial Plan

     System Management

    Advanced RTP Management
    Auto-Provisioning
    Class 5 Server
    H323 Support
    Redundancy
    SIP Card
    Spanish Platform
    Support Ticketing System

     Billing

    Auto Recharge/Recurring Billing
    Disconnect Fee
    Invoicing
    Minute Shrinking
    Package Billing
    Step Billing
    Unified Invoicing

     Resellers and Agents

    Reseller Management
    Payment Based Reseller
    PINless Reseller
    Reseller Web Portal
    Retail Store Recharge Through IVR
    Usage Based Reseller
    White Label Reseller

     Mobile

    Breeze Mobile PINless Dialer
    Breeze Mobile VoIP Solution
    IM (Instant Messaging) and Presence

     Marketing

    Gift Card
    Bonus Points
    Promotion & Discount Tool
    Message Board
    Referral Program Management

     Ecommerce

    Customer Portal
    E-Store

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