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  • All-in-One CallBack System for Service Providers

    Enables Service Providers to Reach Customers in Areas Where VoIP Is Restricted

    CallBack System

    The IPsmarx CallBack System is an all-in-one solution that enables service providers to offer cost-effective international calling services even in regions where VoIP is difficult to deploy due to technical or regulatory challenges, such as Africa and the Middle East.

    Request a Personal Demo

    Deliver Service Even in Regions Where VoIP Is Difficult to Deploy

    The IPsmarx CallBack system enables customers to use your VoIP service in regions where VoIP services are otherwise difficult to access. Here’s how it works:

    1. The customer calls into the system.
    2. The system receives the call, disconnects the call then calls the customer back.
    3. The customer then calls the destination number.

    Request a Personal Demo

    Three Easy Ways Customers Can Use CallBack

    The IPsmarx CallBack System provides three convenient ways in which customers can access your service:

    1. PIN CallBack
    2. PINless CallBack
    3. Web CallBack

    Request a Personal Demo
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    No Need to Install Costly Hardware in Home Country

    The IPsmarx CallBack Solution can be securely hosted in colocation/data-center facilities in North America or Europe. There is no need to install costly hardware in the countries to which you are delivering service.

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    Integrated Billing, Call Management and More

    The IPsmarx CallBack System gives you everything you need to deliver, manage and bill for competitive international calling services in a single platform, which is easily managed from a user-friendly web interface.

    Client Management
    Call Management
    Integrated Billing
    Call Monitoring and Reporting Tools

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    Class 5 Softswitch

    Core Features

    The IPsmarx CallBack System includes all of the following features.

    PIN Management

    • Flexible PIN Definition
    • PIN Validity Date Support
    • Unlimited PIN Generation

    Customer Experience

    • Advanced IVR Menu
    • ANI Support
    • PIN Support
    • Web Support

    Call Management

    • Easy Dialing Plan
    • Unlimited Multiple Carrier Support
    • Unlimited Multiple DID Support
    • Carrier Failover Support
    • Toll Free & Local Access Numbers


    • Surcharge Time Support
    • Rounding Charge Support
    • Recurrent Fee Support
    • Per Customer Group Billing
    • Per Access Number Billing
    • Per Service Billing
    • Per Route Billing
    • Flexible Post/Pre Paid Rate Management

    System Management

    • Carrier Grade Reliability & Compatibility
    • Centralized Web Based Administration
    • Centralized Web Based Administration
    • Customer Service Agent Management
    • Email Notification System
    • Flexible Customer Group Definition
    • High-Level Codec & Protocol Compatibility
    • Import/Export Capabilities
    • Multiple Levels of User Access
    • Online Backup System

    Monitoring and Reporting

    • ACD (Average Call Duration)
    • ASR (Average Success Ratio)
    • Calling Card Reports
    • CDR (Call Detail Record)
    • Country/City Reports
    • Customer Reports
    • Real-Time Monitoring Tool
    • Security Logs
    • Unsafe Account Monitoring
    • Usage Report

    CallBack Case Study

    The IPsmarx CallBack System enables VoIP and prepaid service provider Salim Chammas to do business in Lebanon where VoIP is restricted.

    Download Case Study

    Custom Features

    Choose from the following features to customize a bundle tailored to your business model.

     Customer Experience

    • Additional IVR Languages
    • Custom Welcome IVR
    • Mobile Top Up
    • Mobile Top Up Through IVR
    • Recharge Through IVR
    • Sign Up Through IVR
    • SMS Notifications
    • Speed Dial
    • Transfer Card Balance

      Call Management

    • DID Forwarding
    • DID2IP
    • Direct DID
    • Hunt-Stop & Route Suspension
    • IP Video Support
    • Least Cost Routing (LCR)
    • Multi-Dial Plan

     System Management

    • Advanced RTP Management
    • Auto-Provisioning
    • Class 5 Server
    • H323 Support
    • Redundancy
    • SIP Card
    • Spanish Platform
    • Support Ticketing System


    • Auto Recharge/Recurring Billing
    • Disconnect Fee
    • Invoicing
    • Minute Shrinking
    • Package Billing
    • Step Billing
    • Unified Invoicing

     Resellers and Agents

    • Reseller Management
    • Payment Based Reseller
    • PINless Reseller
    • Reseller Web Portal
    • Retail Store Recharge Through IVR
    • Usage Based Reseller
    • White Label Reseller



    • Gift Card
    • Bonus Points
    • Promotion & Discount Tool
    • Message Board
    • Referral Program Management


    • Customer Portal
    • E-Store