VoIP Callshop Solution

Designed for Callshop and Internet Café Operators

CallShop Software

The IPsmarx CallShop Solution enables callshop, Internet café and contact center operators to provide reliable, high quality and cost-effective international and long distance VoIP calling to their customers. An all-in-one solution, it integrates billing, call routing and system management into a single platform. This platform is managed using an intuitive web interface, which provides multiple levels of access for administrators, resellers and end users.

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Control Revenue and Costs with Integrated Billing

The IPsmarx Callshop Solution gives operators the billing tools they need to reduce costs and maximize revenue.
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Intelligent Call Routing with Multiple Carrier Support

With advanced call routing features and multiple carrier support, callshop and Internet café operators can expand their options in terms of price, quality or both.

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call routing - multi-carrier support
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Easy Auto-Provisioning of Endpoint Devices

With auto-provisioning callshop and Internet café operators will never have to worry about manually configuring endpoint devices such as IP-phones or adaptors again. The IPsmarx Callshop Solution automatically does so.

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Actionable Data and Insightful Reports

With tools such as call detail reports (CDR), administrators gain the intelligence they need to effectively manage their operations.

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scalablity

Robust and Scalable Multiple Callshop Support

A scalable platform, the IPsmarx Callshop Solution can support services to a single callshop or multiple callshops and Internet cafés.

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Core Features

IPsmarx solutions make use of the following features.

Call Management

  • Easy Dialing Plan
  • Unlimited Multiple Carrier Support
  • Unlimited Multiple DID Support
  • Toll Free & Local Access Numbers
  • Advanced IVR Menu
  • Carrier Failover Support

Billing

  • Flexible Post/Pre Paid Rate Management
  • Surcharge Time Support
  • Rounding Charge Support
  • Recurrent Fee Support
  • Per Customer Group Billing
  • Per Access Number Billing
  • Per Service Billing
  • Per Route Billing
  • Real-time Billing
  • Rate Finder

System Management

  • Centralized Web Based Administration
  • Carrier Grade Reliability & Compatibility
  • High-Level Codec & Protocol Compatibility
  • Customer Service Agent Management
  • Multiple Levels of User Access
  • Import/Export Capabilities
  • Online Backup System
  • Email Notification System
  • Flexible Customer Group Definition
  • Booth Management
  • Rate Management

Monitoring and Reporting

  • Real-Time Monitoring Tool
  • CDR (Call Detail Record)
  • ASR (Average Success Ratio)
  • ACD (Average Call Duration)
  • Customer Reports
  • Calling Card Reports
  • Country/City Reports
  • Security Logs
  • Unsafe Account Monitoring
  • Usage Report

Custom Features

Choose from the following features to customize a bundle tailored to your business model.

 Customer Experience

  • Additional IVR Languages
  • Custom Welcome IVR
  • Mobile Top Up
  • Mobile Top Up Through IVR
  • Recharge Through IVR
  • Sign Up Through IVR
  • SMS Notifications
  • Speed Dial
  • Transfer Card Balance

  Call Management

  • DID Forwarding
  • DID2IP
  • Direct DID
  • Hunt-Stop & Route Suspension
  • IP Video Support
  • Least Cost Routing (LCR)
  • Multi-Dial Plan
  • Multi-Level Callshop

 System Management

  • Advanced RTP Management
  • Auto Provisioning
  • Class 5 Server
  • H323 Support
  • Redundancy
  • SIP Card
  • Spanish Platform
  • Support Ticketing System

 Billing

  • Auto Recharge/Recurring Billing
  • Disconnect Fee
  • Invoicing
  • Minute Shrinking
  • Package Billing
  • Step Billing
  • Unified Invoicing

 Resellers and Agents

  • Reseller Management
  • Payment Based Reseller
  • PINless Reseller
  • Reseller Web Portal
  • Retail Store Recharge Through IVR
  • Usage Based Reseller
  • White Label Reseller

 Mobile

 Marketing

  • Gift Card
  • Promotional Tools

 Ecommerce

  • Customer Portal
  • E-Store