This solution includes the following PBX features.
Self Service Extension Management
The IPsmarx IP-PBX Platform offers the ability for clients and administrators to define their own extensions using our user friendly web interface, eliminating the need to call a technician each time an extension is added or changed.
Extension Group Management
With this feature, administrators are able to define extension groups for specific departments. For example, they may define a group of 10 extensions as a sales team. Then, when an inbound call is received, the caller will either have the option to “press 1 for sales” and all 10 sales group extensions will ring at the same time until one person picks up. This is also conveniently managed through or web interface with no intervention needed by a technician.
IPsmarx Class 5 server provides all the functionality required to deploy a full featured voice messaging solution to all enterprise, SOHO, and residential users. IPsmarx Voicemail interface is user-friendly and includes a Web interface to manage settings and mailboxes.
Voicemail to Email & Unified Messaging
With Voicemail to Email, end users can retrieve their voicemails through email, making it even more convenient to use VoIP for their business calls.
Creating auto attendants for each company is easy with IPsmarx’ user friendly web interface. Administrators of each company can set up their own auto attendant to announce the company name and list departments by extension. For example, it may say, “Thank you for calling 123VOIP, for sales press 1, for customer service press 2.”
The IPsmarx Multi-Tenant IP-PBX Platform enables administrators to assign multiple DID’s to each company. Each extension can also have it’s own complete phone number or “direct dial.”
Quick Tip Companies with international clientele may assign multiple phone numbers to each extension. For example, a sales person in the US may have a US, UK, and Mexico number forwarded to their phone, making it easy and affordable for international clients to reach them.
Find Me Follow Me
With the growing number of people working from home or on the road, this feature enables end users to define an array of phone numbers where they can be reached so that they can receive business calls while they are away from their desk. For example, an employee may have their calls forwarded to their home, remote office, or cell phone so they don’t miss an important call. End users can easily set up their list of numbers themselves using the customer web portal with no intervention needed from the administrator or a technician.
Music on hold
This feature allows service providers to play music, advertisements, or custom messages when calls are on hold.
Auto Attendant Bypass
For added convenience, administrators can define a list of phone numbers of incoming callers that will be recognized by the system and automatically forwarded to the appropriate extension, without the caller having to listen to the auto attendant or dial an extension.
This feature allows end users to forward calls to a “parking lot” to be picked up by any other phone in the company.
The IPsmarx Caller ID feature supports Caller ID by name and number. Administrators can assign names to specific phone numbers so that end users are able to see the company or individual’s name and phone number when they receive a call.
This module enables customers to have calls forwarded to another number or branch extension. Calls can be forwarded under a specific condition, such as when an extension is busy or when calls are not answered. For example, if customers are expecting a call while they are out of the office, they can forward their calls to their cell phone.
This feature allows customers to receive a second call while they are already using the phone line. They can put the current call on hold and answer another incoming call. They have the option to go back to the previous call whenever they like.
This feature allows calls to be transferred from one extension to another within a company. Because end users are taking advantage of VoIP, calls can be transferred to any IP phone within the company regardless of the location. This is particularly beneficial for companies with multiple locations who still need to transfer calls within the company and will also result in huge cost savings since calls between IP-IP extensions are free.
3 way calling
The VoIP Class 5 server offers conferencing services for businesses and residential customers. This feature is available to any SIP customer including SIP IP Phones and SIP PC2Phones.
The IPsmarx 7-Digit Dialing feature allows end users to dial a phone number without having to enter the country/state/province code. Administrators can use the web interface to predefine phone numbers according to their location. For example, instead of dialing (703) 779-2055, users would be able to call that number by dialing 779-2055.
The IPsmarx 4-Digit Dialing feature allows end users to dial a phone number without having to enter the country/state/province code and the local area number. Administrators can use the web interface to predefine phone numbers based on the local area. For example, instead of dialing (703) 779-2055, users would be able to call that number simply by dialing 2055.
This feature enables end users to pick up an extension that is not their own by dialing a command and the extension number.
Extension Range Flexibility
With the IPsmarx IP-PBX, each company’s administrator can set it’s own number of digits per extensions. For example, one company may have a 3 digit extension, while another company may have a 4 digit extension.
Flexible Auto Attendant Routing
With this convenient feature, administrators can route calls depending on their company’s schedule. For example, calls can be routed to the auto attendant during business hours and to an answering service over the weekend.
Direct Phone Number Assignment
With this feature, Administrators have the flexibility to define a direct phone number and an extension to each of their employees.
Remote Phone Support
With the IPsmarx IP-PBX end users can set up remote phones anywhere they have a high speed internet connection. This is ideal for offices that have multiple locations, especially multiple international locations, as extension to extension calls are free.
SIP devices, such as IP phones and adapters are automatically configured using the Auto-Provisioning Module. IPsmarx Auto Provisioning simplifies the installation of a device by transferring the configuration requirements between the provisioning server and the IP phone automatically. The effortless IPsmarx Auto-Provisioning feature for Softswitch
is an auto-installation system that consists of two basic functions: learning and setting the IP address and downloading the configuration file, including username and password, for the IP phone. When the IP phone is switched on, the phone connects with the provisioning server, where it is assigned a unique IP address. Some of the popular brands supported by IPsmarx Auto Provisioning include Cisco, Grandstream, Linksys, and Polycom.
Note: This feature is only available with Yealink, Snom, Polycom, Cisco, Grandstream, and Linksys brand devices and phones.
Dial by name directory
Dial by name directory allows clients to reach direct extensions of the people within a business. DLN is very useful because very often callers will know the name of the person they are trying to reach but may not know their extension. Dial By Name directory names can be recorded from any extension within a tenant account by using a star(*) function.
With this flexible invoicing module, carriers can send bills manually or automatically, define the frequency of each bill, and export the invoice to PDF format, Microsoft Excel, or Microsoft Word. The IPsmarx invoice formatting tool allows adminstrators to customize the format of their invoices and with unified invoicing, all services that are offered through the IPsmarx platform can be listed on one invoice.
With this feature, carriers can create monthly calling plans and define unlimited minutes or a determined amount of free minutes to specific pre-defined destinations. For example, a carrier may offer a flat fee for a specific number of ports per month.
The IPsmarx E-store module is an E-Commerce Solution that is fully integrated with our billing platform. Configuration with a supported merchant account is also included in this module. Using the E-store, you can offer fully automated sign up and online payment for your customers as well as a user portal with access to payment history, call detail records, and account recharge. Design of the front end of the E-store (your homepage) can be fully customized to your company and brand by a certified web designer.
Our IP-PBX Solution will support fax pass through with T38 protocol.
E-911 Emergency Service
This feature allows IPsmarx customers to support emergency services E-911. Calls to emergency numbers are located by integrating with a third party E-911 Service Provider that will collect all the customers’ information and answer all 911 calls at its own call center. Then, the call center forwards the call to the right emergency service provider.
The popularity of IPsmarx Class 5 VoIP Softswitch Solution features can lead to excellent revenue potential. IPsmarx modular and scalable architecture enables you to launch VoIP services with low initial investment and upgrade your system as you grow.