 How do I updates my Windows?
Open internet explorer and click on the "Tools" button and select "Windows Update". Follow the instructions on the web page.
How do I update my antivirus software?
Please refer to your antivirus manual for update instructions.
What is a card service?
This refers to a physical Calling Card. You will be able to create PINs and distribute Cards to your resellers once you have printed them.
What is a home service?
This refers to customers that can get authenticated based on their ANI or Caller-ID. These clients do not require a PIN as they are automatically authenticated when calling from "home" or the phone number configured in their home service account.
How can I add a carrier and direct traffic to a different carrier in the event that you guys are updating your systems or otherwise?
This must be added in the Quintum's or Cisco's static routing table. This is a service which will be provided to you by IPsmarx's engineers. Please understand that this could be a chargeable service.
Can the sub-agent of a reseller create another agent?
NO, this is not possible.
Is the username and password case sensitive?
Yes, they are.
What is congestion in terms of Carrier?
Some routes in peak hours experience congestion due to the amount of traffic and interconnection of the endpoint carrier. This congestion can cause poor quality, gaps in your conversation or even dropped calls.
What could be the possible reasons why none of the calls are going through?
1.) Your end point's carriers account has run out of funds.
2.) Your network is blocking VoIP Traffic.
3.) Your bandwidth is too low or unstable.
What is invalid or wrong format?
When the phone number is not dial as follows CountryCode+CityCode+PhoneNumber
What is .csv and why do I need the rate table file in that file type?
This is an excel format file. The IPsmarx softswitch needs this format to be able to upload the rate tables.
What bandwidth do I have to have to run my voip calls without problems?
Approximately 15 Kbps per call for a complete call including Media and signaling is needed.
What does billing increment mean?
This refers to first period and next period. First period time is the time that will be charged immediately after connection. Next Period time will begin after the first period time is satisfied. Therefore if the billing increment is 30/6, if a call is placed for 22 seconds it will be charged for 30 sends. And, if a call is placed for 32 seconds it will be charged for 36 seconds.
Can I send simultaneous calls? Is there any limitation?
Yes you can send simultaneous calls.
You are only limited by the VoIP Gateway capacity. One T1 line support 23 simultaneous calls whereas 1 E1 supports 29.
What are some of the problems that can happen when placing a call?
1.) Dead air
2.) choppy voice
3.) dropping calls
4.) not connecting
5.) poor voice quality
6.) etc.
Where can I see the latest update of IPsmarx rates?
On the IPsmarx Website under the carrier section:
http://ipsmarx.com/english/services/carrier.htm
How fast noc or carrier will respond to my complaint?
Depending on the severity and the amount of other tickets, we will respond within 3 to 24 hours.
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